Every few months, I hire a new HVAC employee to work in my firm.
Last time I hired employees, they didn’t turn out too well.
I hired two friends at the same time, and all they did was complain about working on the weekends. They constantly had problems with repairs and installations, and I ended up having to fire both of the employees. I learned a pretty good lesson, and I didn’t make the same mistake this past time. I hired one employee instead of two, and I carefully watched the employee during the entire training process. I periodically made calls to our customers, to ask questions about the employee’s attitude, knowledge, and customer service. My last employee was William. I hired William right after he finished HVAC certification classes. It took William a few months, before he could make repairs without any assistance. That is normal for a new graduate. I have two great technicians that mentor our young recruits. After the first few solo jobs, I contacted the customer for feedback. The first time that William completed an HVAC installation job, I even made a house call to double-check the quality. Since the HVAC installation job was the first for William, I expected to find at least one error. I was extremely impressed to find quality craftsmanship and attention to detail. I think William is going to be a fine HVAC employee, and I hope he will make a home within my company. There is room in this company for growth and opportunity, if he works hard and continues learning.