I am employed in the real estate industry, and I am typically on the go–and occasionally at a breakneck pace. As an agent new to the business, my first few weeks have literally felt like moving through quicksand in an effort to keep my head above water. To add insult to injury, I recently had a heck of a time while attempting to get my home’s heating, ventilation, and cooling (Heating, Ventilation and A/C) ducts cleaned, in order to avoid the appearance of any sort of impropriety. I researched a supplier in the local area that had no affiliation with the real estate supplier I worked with or the privately owned supplier I ran on the side. My efforts to abide by so strict a set of impression management principles would ultimately cost me much time and money, as the supplier that I eventually contracted gave me quite a bit of a runaround during my initial attempts to schedule even a basic house visit. The foolishness did not stop there though, because once my appointment was finally scheduled, the cleaning supplier didn’t do all that great of a job and I felt seriously sick (pollen irritations) when I woke up the day after.
To appease me, the supplier sent a different team out a day later to re-sanitize my ducts and get me squared away. On top of doing an incredible job, the supplier also refunded half of the money from the original invoice, trying to help out with/compensate for my unforeseen sickness and follow-on nurse’s bill; Despite the pain I endured, I found that to be a sufficient settlement, especially now that all the dust and dander had settled, both literally and figuratively.