Smart thermostat was defective

My doorbell rang, and I stopped working for a minute to see who was at the door.

It was still taking me some time to adjust to working from home, but I was doing okay.

There was no one at the door, just a package. I picked the package up and recognized the familiar logo of the HVAC company I ordered from. I realized that this must be the smart thermostat I ordered, as I haven’t ordered anything else from the A/C business in awhile. I set it to the side until I was done working. When I was done working, I opened it up and marveled at the new smart thermostat. The instructions for installation seemed pretty simple, and so I got to work installing the new thermostat. When I was done, I went to turn it on and I was greeted with a blank screen. Confused, I tried again but still nothing. I looked over the instructions for anything I could have missed, but there was nothing. I thought maybe I was stupid and installed it wrong, so I called a professional HVAC specialist to install it for me. However, the HVAC worker said I had it installed right, and it wouldn’t turn on. It seems the smart thermostat was defective, and that I would have to return it to the A/C business and get a new one. On the bright side, the HVAC company was very apologetic and gave me a credit for their store. I hope the new smart thermostat gets here soon, I was really looking forward to it.

HVAC supplier